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SP Solutions
What if I want somebody to come to my office instead of supporting me over the Internet or phone?
SP Managed Care Solutions are a robust set of services that we provide to keep you running optimally via a high-speed internet connection. We do provide onsite services for project upgrades and infrastructure updates. Please ask your account manager about our full suite of services.
I don't have a dedicated Internet connection; can I still be a customer of SP EasyCare?
Not for our SP EasyCare Program. Please visit our ServerPlex Onsite entity (www.serverplexonsite.com) for repair options outside the realm of our SP EasyCare Program.
I can’t afford to spend any additional money, but I would still like to work with ServerPlex, how can I access ServerPlex’s services?
ServerPlex has support plans and resources that can be built-in over time as your organization, IT support needs, and resources continue to grow. This allows both ServerPlex and your organization to begin to build a long-term relationship.
What hardware do you support?
We will support any hardware on a limited basis. By this we mean that we do not do hardware repairs. We will, however, diagnose hardware problems and work with the hardware manufacturer on your behalf in the case of warranty repairs. In the case that a piece of hardware is not under warranty we will assist you with purchasing new hardware.
ServerPlex vs. Your Current IT Support
Why should I use this service over a traditional hourly Consulting service?
Hourly consulting is reactive in nature and expensive. ServerPlex combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business – and do it on a very affordable flat fee basis.
We have a friend that took a couple of computer classes while in college that we call when we want computer help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. However, these people often aren't up to date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, costing you lost productivity and bringing your business to a standstill. ServerPlex is an affordable solution that allows you to contact a qualified team of experts 24 hours a day, 7 days a week.
My Business is Unique
Is ServerPlex equipped to handle the unique needs of nonprofits?
ServerPlex’s objective is to build long-term relationships and trust by aligning our goals with that of our clients. We have worked with many nonprofit organizations to ensure that they are maximizing technology to benefit their organization;
Our organization has individuals with varying degrees of technology experience, how is ServerPlex equipped to handle this?
ServerPlex has assembled a technology team that is comprised of not only bright, but friendly technicians whose primary focus is customer service and issue resolution. When speaking with a ServerPlex technician, you can rest assured they are trained for your industry type and have worked with many businesses in your field.
Ten Reasons Why Over 400 Companies In The San Francisco Bay Area Trust ServerPlex Networks To Support and Manage Their Small Business Network
- REMOTE DESKTOP MANAGEMENT
In today’s competitive business scenario everybody strives to be a step ahead of their competitors. Therefore, it is important that all your resources, revenue, and time are spent toward developing your core business. However, if your attention and, of course, revenue gets diverted to manage and sustain your IT infrastructure, you may fall back on your core business. This is where managed service providers, such as ServerPlex come to your rescue. Our secure, reliable, and dedicated remote desktop management services ensure that your systems are up and running at all times. We use 256-bit RC4 encryption for all remote sessions ensuring maximum security. Our experienced system administrators have complete control over all remote control functions and they efficiently handle all IT management tasks including managing user profiles, passwords, notification methods, and control levels. The online chat services enable exclusive chat between end-users and support staff
To ensure that you utilize our IT services to your maximum benefit, we provide flexible and customizable Web-Based system administration service. This helps us promptly response to all your issues and resolve them immediately, in turn enabling you to improve your productivity and ensure good ROI.
Some of the key features of remote desktop management and flexible Web-based services provided by ServerPlex are:
- The system is easy to manage and deploy; without any additional expenditure, you get a system that enables all your users and administrators to access host computers using a Web browser from any location—remote or local.
- Ability to access and work on systems remotely helps you improve productivity, save precious work time, and considerably improve your ROI.
- You can easily share files between remote and local computers—using a very familiar drag and drop interface—without performing any type of port mapping.
- Our systems are firewall friendly and make the Web-based screen sharing technology to work smoothly with your current Internet and firewall implementations.
- The Web-based administrations services make it very simple to customize administrator and user options, accounts, and groups.
- You can easily configure and deploy various agents, and perform various server administration and configuration tasks such as making and restoring backups, performing system maintenance, and customizing the system interface.
- ROUND THE CLOCK IT MANAGEMENT SERVICES
A major concern of businesses, especially SMBs, is how much time it will take to resolve an issue.
When you opt for IT managed services, you basically buy yourself peace of mind and 24x7 uptime of your IT infrastructure. At ServerPlex, we provide a comprehensive and integrated helpdesk and trouble ticketing system. The goal of our support personnel is to ensure that they use the best available tools to resolve all your IT-related problems quickly, efficiently, and reliably. Users can interact with our support staff in the real time to report problems. Our advanced support tools help us diagnose and resolve most of the user problems remotely, saving you a lot of revenue in arranging for onsite support.
Our helpdesk and ticketing system is easy to implement and does not require any extensive training sessions to enable your users to start using it. Some of the key features of our helpdesk and ticketing system are listed below:
- Advanced helpdesk and ticketing software helps us efficiently track issues, configure alerts, and maintain entire history of different issues on your network.
- We configure online help and views that users can access from anywhere to solve certain basic issues themselves.
- Users can report issues using different mediums such as telephony, emails, and online chat.
- We help you maintain a detailed hardware and software inventory to keep a track of any changes made to them.
- EXCELLENT REPORTING SERVICES
Managed service providers, such as ServerPlex understand your need to know details regarding the activities that are being performed to maintain your IT infrastructure. To help you with this, our system is furnished with an excellent and comprehensive reporting system.
Our reports make it simple for you to track and analyze your network implementations. Some of the key features of our reporting system include:- All reports are presented in easy to comprehend and analyze formats such as lists, graphics, and tables.
- Reports are generated comprising hardware and software inventory, various licenses and their compliance, network usage statistics, uptime history of workstations and servers, status of scrutiny patches and updates, and status log on various computers.
- The reporting system can be easily configured to schedule automatic and periodic distribution of various reports to specified recipients.
- The reporting system is flexible and can be customized according to your specific requirements.
- EFFICIENT COMPUTER INVENTORY AND AUDITS
It is important for all businesses to keep a track of IT inventory and perform regular audits. A detailed inventory acts as a boon in case of a problem as it simplifies the task of tracking source of a problem. When your business is small it is easy to maintain inventory of your systems manually. However, the task becomes difficult as the network grows—especially to multiple locations.
Experienced support professionals at ServerPlex help you implement an automated computer discovery and audit system that regularly audits both local and remote hardware and software for you.
Below are some of the important tasks that you can accomplish using our state-of-art computer inventory and audit system.
- Flexible and automatic inventory systems help us schedule regular audits that keep your inventory accurate and updated at all times.
- You can view all results with help of a Web-based user interface—comprising customizable and user friendly views—at any time.
- You have instant access to all hardware, such as CPUs, memory, and other PCI cards and adaptor.
- Detailed system information about your servers, workstations, and other devices on your network can be viewed in just a few mouse clicks.
- The inventory stores all details regarding your LAN, WAN, and firewall implementations.
- Our detailed software inventory helps you keep a track of all software installed on various computers and help you manage your software
licenses and versions.
- All hardware and software configuration information can also be easily
extracted from the inventory.
- You can easily export inventories to HTML, Word and excel formats.
- You can ensure that all software and devices drivers are up-to-date with latest versions and patches.
- Automatic baseline and regular audits helps in identifying and closing any security breeches on your network and reducing interoperability issues.
- ENHANCED SECURITY
Hackers and malware such as viruses, spyware, and Trojans are one of the
major concerns for all businesses. ServerPlex believes in providing all its
clients excellent and enhanced security services and keep your network safe
from malicious attacks and hackers.
The security feature of ServerPlex offers you the following benefits:
- Easy implementation of integrated and complete solution to secure all
your servers, workstations, and remote desktops.
- Ability to administer virus definitions updates and schedule regular
virus scans from a central location.
- Freedom from problems related to purchasing latest antivirus and anti-
spyware software and maintaining their subscriptions.
- Efficiently identify and remove suspicious EXEs, DLLs, and other files
from various systems on your network.
- Maintain your systems in a healthy state by performing tasks such
removing unwanted entries and files from system registry, systemfolders, temporary Internet files, and so on.
- Perform real-time protection by scanning emails and all files
downloaded or copied on different systems on your network fromexternal sources.
- Ensure that all Web access and communication between your clients is
secure and you do not need any open ports on firewall to make theconnection.
- RELIABLE DISASTER RECOVERY PLAN
Improper backups and an unreliable disaster recovery plan often cause
major losses to businesses. Imagine what would happen if the server with
all your customer information and accounting details crashes and your
backup fails.
The support task force at ServerPlex analyses your specific requirements
and draws a disaster recovery plan that is quite different from the
conventional file-based backup products. Instead of backing up only a few
files, we make an image of the entire system along with operating system,
user configurations, installed applications, and data. These images are
automatically transferred and stored on a location away from the location of
your business. The entire process of making the backups and storing them
is automated and saves you a lot of effort of taking backup media such as
tapes and CDs offsite and remember to bring them according to a schedule.
Some of the benefits of backup and recovery processes offered by
ServerPlex are:
- All backups are automated and done in real time and do not require any system downtime.
- You can comfortably schedule and automate the process of making full and incremental backups.
- Disk imaging backups can back up multiple partitions and can be doneat sector level.
- A combination of full and incremental backups is used to create small
restoration points and reduce the size of files transferred to offsitelocations.
- Our reliable, automated, and real-time backup procedures ensure
complete protections for all user data and system configurationsettings.
- You save a lot of efforts and revenue on maintaining backup tapes andother backup media.
- Restoration process is simple and you can easily restore data quicklyand efficiently with minimal system downtime.
- RELIABLE NETWORK AND WINDOWS EVENT MONITORING
Do you think it is impossible to have an IT infrastructure that never goes
down? Well! The proactive and continuous network and Windows event log monitoring performed by your MSP aims to achieve just that.
Network, computer software, and event log monitoring performed by
experienced support professionals at ServerPlex ensures that we know
everything about what is going with various IT implementations on your
network. We setup instant notification and system alerts on critical servers,
which enables use to respond to any issue immediately. Our advanced
network monitoring tools help us prevent problems even before they occur
and keep your organization running in smooth fashion. For instance, if we
get an alert that an important server is showing low disk space, then we will
take measures to add more storage media or free up some space on the server and prevent it from crashing.
Some of the key feature of network and computer monitoring services by
ServerPlex are:
- Proactive, efficient, and reliable system, network, and Windows event
monitoring.
- Implementation of customizable alerts to inform about any hardware
and software changes, low disk space on a computer, problems with
servers and workstations, and time when remote users connect to the
network.
- Automatically scan your network to discover all devices on it and send
alerts when an unknown device is found.
- Generate comprehensive reports and export them to HTML, Word, or
Excel to make is easy for you to view and analyze them.
- UP-TO-DATE NETWORK AND COMPUTER SYSTEMS
One of the most ignored activities in maintaining computer systems is patch
management. Do you know installing software updates and patches is more
important than updating virus definitions? This is because most of the
viruses work around the vulnerabilities imposed due to security holes that
are patched by updates released regularly. Although software and operating
system developers such as Microsoft and hardware manufactures such as
Hewlett Packard ensure that these patches are installed automatically on
your systems, you need to keep a track of them.
MSPs save you from this trouble. For instance, advanced patch
management system of ServerPlex provides easy, fast, and reliable method to ensure that all your servers, workstations, and remote systems are upto-
date with latest updates and security releases. Our patch management
software automatically scans all systems on your network and discovers the
systems with missing patches and security updates. The results for each
computer are saved on a server and can be easily viewed using the Web
interface.
Listed below are some of the key features of the Patch Management
services offered by ServerPlex.
- The patch management service is easy to implement across the entire
enterprise network and helps you ensure that all your systems-
including remote systems-are updated with latest patches and
security updates.
- The service can be scheduled to automatically scan systems according
to time, users groups, or collection of computers defined by the users.
Patch compliance on all systems across your enterprise is efficiently
identified, monitored, and maintained.
- Our system automates the process of deploying software, complex
applications, and system management functions with the help of easy
to create scripts.
- The system helps in performing customized installations of applications
and software across multiple computers at the same time.
- QUICK AND CUSTOMIZED DEPLOYMENT
With so many different, comprehensive, and excellent services on cards
may look like a large investment on expensive servers and massive changes
to current network infrastructure. However, in reality, all managed services
such as helpdesk, remote desktop management, patch management,
backup and disaster recovery plan and monitoring and reporting systems
can be easily implemented on your current IT infrastructure without making
any changes. And what's more, the system can be implemented quickly and
is up and ready to provide services within a day.
Managed services provided by ServerPlex are fast to implement and easy to
understand. Our services are flexible and can be easily customized
according to your specific requirements. The interface of our system offerscan be easily customized with the help of simple menus.
- IMPROVED BUSINESS EFFICIENCY
The top nine reasons are what the services provided by an MSP does to
your IT infrastructure. The tenth and the most important factor is you're
your improved IT efficiency does to your business. To put it straight increased IT efficiency is equal to improved business efficiency. Go through
list given blow to see how an MSP such as ServerPlex helps you improve
you business efficiency:
- Provides excellent IT solutions by using and implementing all IT tools
and solutions required to enhance your core business efficiency.
Ensures that all your mission critical systems will be up and running at
all times.
- Comfortably aligns your resources, time, and revenue to concentrate
on enhancing your business.
- Saves you from spending your valuable time and money in maintaining
IT infrastructure and staff and still avail excellent services of
experienced and qualified technical support engineers.
- Saves your managers and other employees from worries related to
managing IT functions and enables them to completly focus toward
developing and improving your core business.
- Saves you from the vicious cycle of recruiting and retaining support
staff with appropriate skill to maintain your ever changing and
developing IT infrastructure.
- Enables you to avail proactive, comprehensive, and excellent IT
system and network monitoring, reporting, and management services
at quite reasonable cost.
- Helps you continuously upgrade your IT infrastructure and makes your
IT services reliable and flexible and ensures you increased productivity
and a much better ROI.
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