Managed Service Provider: computer tech support, IT help for small & medium businesses

“When we have a technology problem we call ServerPlex. Their techs actually fix
our problems more quickly than our in-house people ever did. And the best part is
that they speak plain English, we aren't all technical people here. The support has
been so great, that we have recently signed up with their managed services, so we
are up all of the time!”

Mehri Ansari
Founder of Ansari Structural Engineers, Inc. (ASE)

SP Managed Care Plans

Description	Basic	Standard	Premium	Total
Emergency Response Fee	PLEASE CALL	PLEASE CALL	PLEASE CALL	Included
Emergency Response Time	PLEASE CALL	2 hours	1 hour	1 hour or less guaranteed
On-site scheduling of technician	PLEASE CALL	1-2 days	Next Day	Same day
Phone and Remote Support Sessions	PLEASE CALL	PLEASE CALL	Included 24 hours a day	Included
24-7 Remote Monitoring Server stability and performance Notification of unusual events Daily back up monitoring Daily back up monitoring	Included	Included	Included	Included
Executive Summary Monthly Report	Included	Included	Included	Included
Virus Definition Updates	Included	Included	Included	Included
Unlimited Remote Patch Mgmt.	Included	Included	Included	Included
Online custom client portal	Included	Included	Included	Included
Creation of AUP (acceptable user policy)	Included	Included	Included	Included
Daily system status e-mail	Included	Included	Included	Included
Quarterly review and planning meeting	Included	Included	Included	Included
Monthly on-site audit and network tune-up	NOT Inc	NOT Inc	Included	Included
Client access to Virtual System Administrator for remote control and access to network	NOT Inc	NOT Inc	Included	Included
Unlimited software upgrades*	Included	Included	Included	Included
Spyware monitoring and removal	Included	Included	Included	Included
Adding and removing users	Included	Included	Included	Included
Recovery of server in case of complete disaster	NOT Inc	NOT Inc	Included	Included
Offsite data backup and recovery	NOT Inc	NOT Inc	Included	Included
Virus REMOVAL and cleaning	Included	Included	Included	Included
Loaner PC/Server	NOT Inc	NOT Inc	NOT Inc	Included
Vendor liaison*	NOT Inc	NOT Inc	NOT Inc	Included
24/7 Client Help Desk	NOT Inc	NOT Inc	Included	Included
100% No-Hassle Guarantee	Included	Included	Included	Included

*Labor only; all hardware and software costs will be additional.