Terms & Conditions for Subscription Plan

• Customer's use of the Plan is governed by the Terms of Service.
• For a complete list of what is and is not supported under this plan, please see below.
• Upon sign-up, credit card will be charged a set up fee of $69.99, which will include the first 30 days of service. Thereafter, customers will be billed monthly on the anniversary day of initial purchase.
• The $69.99 set up fee applies to all additional PCs purchased.
• Customer is not considered to be on the subscription plan until the ServerPlex-issued software is loaded onto their system. ServerPlex will attempt to clean the customer's system enough so that the software can be installed.
• Subscriptions will automatically renew after the first month on a month to month basis. After the first month, customer may cancel at anytime with thirty (30) days written notice.
• What the subscription plan supports - this plan includes installation, usage and navigation for all ServerPlex supported applications (and limited diagnostic assessment only for applications not supported by ServerPlex).

  Any PC or Mac (desktop or laptop) - diagnose and fix problems, PC/Mac tune-up, security, software support
  MP3 Player - set up your new player (iPod), learn to rip a CD, download music, iTunes or Windows Media Player
  Digital Camera - set up, learn how to transfer and print digital photos
  Virus/Spyware - set up and support for ServerPlex anti-spyware and anti-virus applications, identify and remove threats
  Backup and File Restore - set up and support for automatic online backup and restoration of data files (to any PC): photos, documents, music and emails; unlimited storage
  Microsoft Office - installation and operation, does not include training

• What the subscription plan does not support - this plan does not include support for accounting, financial, database, CAD/CAM or similar software; network, router printer or scanner support, or on-site computer support (in-home/in-office). These services are available for an additional fee.

  Hardware - training or any hardware related issues
  Printer - errors messages, update drivers, printer sharing
  Scanner - errors messages, update drivers, training
  Router/Network Devices - set up or support for small networks, security and file sharing
  In-Home/In-Office Support - on-site support by a certified technician. See rates below.

• Apple (MAC) Computers are not eligible for data backup at this time.